⚙ EDEN FAMILY GUIDE
Troubleshooting
Resolve common sign-in, synchronisation, notification and device-change issues.
I cannot sign in
Start by checking the email address and network connection.
- Check the spelling of the email address.
- Request a new password if needed.
- Close and reopen the app before trying again.
Good to know. Do not create a new account because it will not automatically join the existing family.
Change phones without losing data
Family data is linked to the account rather than the old phone.
- Install the latest version on the new device.
- Sign in with the same email address.
- Check circles and re-enable notification permissions.
Good to know. The home layout should synchronise; strictly device-specific settings may remain local.
I am not receiving notifications
Notifications depend on both Eden Family settings and system permissions.
- Check reminders on the relevant item.
- Allow notifications in phone settings.
- Temporarily disable focus or battery-saving modes to test.
Good to know. Some Android manufacturers restrict background apps.
Information is not synchronising
Network conditions or an expired session may delay synchronisation.
- Check both devices use the same account and circle.
- Refresh the screen or restart the app.
- If it persists, record the time and contact support.
Good to know. Do not delete content merely to force synchronisation without keeping useful details.