STEP BY STEP
Change phones without losing data
Family data is linked to the account rather than the old phone.
Before you start
Make sure the app is up to date, you are using the correct account and the displayed family circle is the one in which you want to act.
Steps
- Install the latest version on the new device.
- Sign in with the same email address.
- Check circles and re-enable notification permissions.
Good to know. The home layout should synchronise; strictly device-specific settings may remain local.
If the result is not what you expected
Refresh the screen, check the current circle and account permissions, then try again. If the issue continues, record the time, phone model and relevant step before contacting support.